Pure Spectrum CBD Pen FAQ

If you’re having trouble getting your battery to work, there is usually an easy fix. It is very rare to have a defect since we quality check all our products. Almost 95% of the batteries customers return to us as “defective” are, upon inspection, found to be completely operational. Battery failures can be frustrating so please read through to help you locate and fix the problem.

If your battery is charged, the battery button will light up when pressed. If the light does not come on, plug your battery in to give it a chance to charge. Charging Lights:If the charger is showing a red light this means it is the process of charging the battery. If the charger light is green this means your battery is fully charged. If the bottom is glowing red and it’s working then you are set.

This is an extremely common issue. If you screw your cartridge or charger into your battery with too much force, it can push the central tube of your cartridge up too far causing it to lose contact with your battery. To fix this issue, look closely at the threaded end of your cartridge. You will see a round disc in the center of this end. This is the center post. Use a thumbtack, paperclip or similar object. Stick it in between the center post and the threads and gently raise the center post. To prevent this issue, always be gentle when screwing a cartridge or charger on to your battery.

Over 80% of all questions can be solved by cleaning the cartridge and the battery contacts. Overtime, e-liquid or product can build up in the threaded end of your battery and on the contact of your cartridge. This can prevent your pen from making a connection with your cartridge or your charger. Extend the life of your vapor pen by cleaning it once a week with rubbing alcohol and a cotton swab. Cleanliness is next to Vapiness!

If you purchased a vape pen with a button, please make sure to hold the button down while vaping. It will not work if you do not hold the button down.

 Did you know that your battery only has a limited amount of charges? Too frequent charging will kill the battery and shorten the battery life. Extend the life of your vape pen by recharging only when it is almost out of energy and you will save time and money. We recommend charging the battery for a maximum of 4 hours.

If your battery is charged and the battery button is still not lighting up when pressed, your battery may be switched off. Batteries come with an ON/OFF button that allows you to fully deactivate them to prevent accidental discharge in your purse or pocket. To turn your battery on or off, press the battery button five times in quick succession within a few seconds. The battery light will blink indicating the unit has been turned on or off. If the cartridge is not firing then it’s likely a cartridge issue.

Overtime, e-liquid or product can build up in the threaded end of your battery. This can prevent your battery from making a connection with your cartridge or your charger. Extend the life of your vapor pen by cleaning it once a week with rubbing alcohol and a cotton swab. Cleanliness is next to Vapiness!